Documents
Terms of Cooperation
The rules that apply to all our services: entering into the agreement and the client account, prices and payments, how services are provided, the parties’ obligations, personal data, liability, complaints and termination.
The Polish version is binding
The Terms of Cooperation are concluded in Polish, and the Polish version is the only binding one. The client is bound by the version accepted when ordering — its number is recorded in the Order Confirmation. If you need help understanding a clause, write to us and we will explain it in English.
Terms of Cooperation — Centrum Wsparcia Border Force
One PDF file containing the Terms and all annexes:
- Annex 1 — Service level (SLA)
- Annex 2 — Data processing agreement
- Annex 3 — Acceptable use policy
- Annex 4 — Security
- Annex 5 — Information on the right of withdrawal and withdrawal form
- Annex 6 — Complaint form
- Annex 7 — Declarations made when ordering
- Annex 8 — Fee refund guarantee (Gwarancja package)
Service Cards (in Polish) and archived versions of all documents are on the Polish page of the Terms. Refunds and complaints are covered by our refunds and complaints policy. Questions: hello@topolskigroup.com.